Job Details

Assessment Technical Specialist
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Position Number: 5936502
Location: Boston, MA
Position Type: Assessment, Accreditation, and Compliance

Assessment Technical Specialist

About the Opportunity

Position Description

The Assessment Technical Specialist provides technical support to programs in all colleges to ensure the effective use of technology, including the HelioCampus platform, for the assessment of program learning outcomes. In addition, this position will support program use of assessment data for continuous improvement through the development and maintenance of Tableau dashboards and reporting.

The successful candidate will report to the Vice Provost of Institutional Assessment & Evaluation. The Office of Institutional Assessment coordinates program and general education assessment across the colleges in close collaboration with college leadership, Academic Technology and CATLR. The goal of assessment of program assessment is to provide meaningful information for continuous improvement and to meet accreditation standards.

The responsibilities of the position include:

- Support programs on their assessment of program learning outcomes

Provide resources, training and consultation to programs on the assessment process, beginning with curriculum mapping
Implement an annual calendar of assessment tasks for programs
Collaborate with Academic Technology to ensure assignment linking in HelioCampus

- Coordinate the utilization of the HelioCampus assessment software

Maintain a record of program contacts, conversations, technical issues and HelioCampus status in a tracking system
Provide proactive outreach to ensure assessment work in HelioCampus
Implement a calendar of assessment tasks for programs and HelioCampus updates, including catalog additions/deletions,
Set up and revise programs in HelioCampus, including curriculum mapping and permissions

- Serve as the technical expert on HelioCampus platform

Provide technical support and consultation to programs
Serve as an NU point of contact for HelioCampus technical issues
Serve as HelioCampus data custodian within NU

- Maintain and refine Tableau dashboards on student performance on outcomes

Develop systematic data quality checks
Develop additional views and custom reporting
Maintain PLO/CLO tableau database on sharepoint and NU website

- Support program coordinators in the interpretation of assessment data for program improvement and accreditation reporting

- Provide resources, training and consultation on report generation and data analysis

- Track program reporting and proactively reach out to follow up

- Supervise graduate student interns

- Create faculty resources and guides for HelioCampus, Tableau and the use of assessment data in collaboration with Academic Technology

- Build assessment capacity and the community of practice to promote and strengthen the NU assessment ecosystem

Minimum Requirements

Bachelor's degree
Minimum of three years of experience with Tableau, preferably in higher education
Minimum of three years of experience managing data and research in higher education or related field.
Proven ability to work independently and proactively to follow up on issues.
Proven ability to manage multiple projects and requests.

Preferred Qualifications

Excellent interpersonal skills, ability to collaborate and communicate in person and in writing with leadership, faculty, and staff.
Experience in technical support role
Expertise in the assessment of student learning outcomes
Experience utilizing HelioCampus or other assessment management platforms.
Masters degree in related field

Position Type

Information Technology

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.

To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Assessment-Technical-Specialist_R130910